A ConnectWise Automate Plugin · By AllSector Technology
CW-Arcade The Anti-Burnout Utility for MSP Help Desks
Give your technicians permission to disconnect, recharge, compete and reconnect — without ever leaving the ConnectWise Automate ecosystem. CW-Arcade is a ConnectWise Automate plugin that turns ticket-queue downtime into controlled micro-breaks, arcade games, friendly challenges, leaderboards and team recognition — all inside the tool your technicians already run every day.
Who It's For
Built for the teams living in the ticket queue.
MSP Help Desks
Constant queues, constant context-switching. CW-Arcade gives technicians a controlled place to reset between tickets — without leaving Automate.
Service Desks
Escalations and SLA pressure don't stop. Short, tracked breaks give technicians recovery time without going dark on the queue.
NOCs & Technical Support
Alert fatigue is real. A five-minute challenge between monitoring shifts keeps attention sharp for the alert that actually matters.
Support Managers & Owners
Every setting, permission, and report stays under admin control — so engagement doesn't come at the cost of oversight.
The Problem
Your best technicians are running on fumes.
Ticket queues. Alerts. Interruptions. Escalations. Constant cognitive switching between unrelated problems, all under SLA pressure. Half of U.S. employees report significant stress on a given day, and roughly two-thirds report at least one outcome commonly associated with burnout in a given month.1 Help desks feel that harder than most roles — the work is reactive by design.
CW-Arcade doesn't remove the queue. It gives technicians a controlled, five-minute way to step out of it, recharge, and come back — instead of quietly grinding down until they leave.
The Research
Short breaks aren't a distraction. They're recovery.
Research shows short micro-breaks can increase vigor and reduce fatigue during the workday, and suggests short digital-game breaks can support recovery from work-related fatigue and stress. CW-Arcade is built around that idea. Drag the stream below — or let it drift past the lens on its own.
Drag to explore · autoscroll resumes on release
1. Figures describe general workplace, recovery, and engagement research — not measured outcomes of CW-Arcade itself. Sources: Gallup, American Psychological Association, Microsoft & LinkedIn, Albulescu et al. (2022), Rupp et al., Pine et al., Caserman et al., and Gallup & Workhuman. Full citations available on request.
The Game Library
Eleven ways to step away for five minutes.
Every title below is real, playable footage from CW-Arcade — pick one from the rail to load it on stage.
Challenges
Turn a five-minute break into a friendly rivalry.
Real CW-Arcade footage, step by step — this is the actual challenge workflow, start to certificate.
Every challenge is sent with a wager attached — friendly, workplace-safe stakes picked from ready-made packs like Office Chores (loser covers the coffee run), Bragging Rights (loser posts the defeat in the team channel), and Skill Builder (loser shadows the winner's next ticket). Nothing real ever changes hands — just the fun of having something on the line.
Leaderboards
Friendly competition, out in the open.
Scores, streaks, and challenge wins surface on a shared leaderboard — something for coworkers to talk about besides tickets.
Recognition
Wins worth keeping.
Every completed challenge generates a certificate. Achievements and badges give technicians visible, shareable recognition beyond a ticket count.
Challenge Champion
Awarded for challenge wins that stack up.
First Blood
Your first completed challenge, on record.
Comeback Kid
For the streak that turned itself around.
Certified
A completed challenge, with a certificate to show for it.
Player Experience
One profile. Every game, challenge, and win.
Technicians get a player suite of their own — profile, stats, and a spin of the lucky wheel between rounds — without ever leaving the identity they already use in Automate.
Admin Control
You still run the help desk.
CW-Arcade is an employee-engagement tool an owner can actually govern — not open-ended gaming bolted onto Automate.
- Set play permissions per technician or group.
- See usage and activity without leaving Automate.
- Review completed challenges and issued certificates.
- Password protected settings page.
Why It Matters To The Business
Engaged technicians stay longer.
Gallup estimates replacing a technical employee can cost as much as 80% of their salary. A tool that costs less than one billable hour a month is inexpensive insurance for a team you don't want to rebuild.
Pricing
Simple, per-organization pricing.
One subscription covers your whole help desk — choose monthly flexibility or save with annual billing. No per-seat fees and no feature tiers.
Monthly · Flexible
Month-to-month billing — cancel before your next renewal
- Full game library, growing over time
- Challenges & wagers, leaderboards & achievements
- Full admin configuration & reporting
- Priority setup support
Annual · Best Value
Equivalent to about $20.83/month — save $49.89 per year
- Full game library, growing over time
- Challenges & wagers, leaderboards & achievements
- Full admin configuration & reporting
- Priority setup support
FAQ
Questions, answered plainly.
No. CW-Arcade is a plugin that adds into ConnectWise Automate — it isn't a separate platform, and it isn't affiliated with or endorsed by ConnectWise.
No. Technicians play with the identity they already use inside Automate — there's no separate gaming account to create or manage.
Yes. Admins configure available games, challenge permissions, and visibility from a dedicated settings tour — see the Admin Control section above.
No. CW-Arcade does not diagnose, treat, or clinically prevent burnout. It's designed to support burnout-prevention efforts through controlled micro-breaks, recovery, and recognition — concepts drawn from published workplace research, not a medical claim.
$27.99 per month or $249.99 per year — one subscription covers your whole help desk. Annual billing saves $49.89 per year compared with paying monthly. See the Pricing section above.
Check out securely through Stripe in the Pricing section above. AllSector Technology will follow up with setup details.